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Customer Service Hours: Phone and Chat 6am - 5pm PST Monday through Friday / Email 5am - 9pm PST 7 days a week

FAQs

  • WHAT ARE THE BEST PRACTICES FOR ARRANGING MY FLOWERS?

    Because Bouqs do not arrive arranged, the stems will need to be clipped to the same length and the leaves...

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  • WHAT IS THE HAPPINESS GUARANTEE?

    While we strive to always deliver beautiful fresh blooms, flowers are unpredictable by nature. We know it is possible that...

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  • HOW DO I TRACK MY BOUQ?

    Tracking a Bouq's delivery can be done through your Bouq.com Account, under Order History. Simply select the "Track Order" button...

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  • WHAT IS A SUBSCRIPTION?

    A Bouqs Subscription Service is our way of simplifying the ordering process for customers that want multiple deliveries each year....

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  • I FORGOT TO USE MY PROMO CODE. CAN I ADD IT AFTERWARDS?

    There is not a space for you to retroactively add in a promo code. You will need to cancel and...

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  • HOW SHOULD I CARE FOR MY FLOWERS?

    For your Bouq to bloom as full, and as long as possible trim the stems and change the water daily....

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  • I NEED TO MAKE CHANGES TO MY ORDER; HOW DO I DO THIS?

    If your order is in either the 'Order Placed' or 'Sent to Farm/Florist' status, you can make edits by following...

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  • WHAT TIME OF DAY WILL MY BOUQ ARRIVE?

    Deliveries are scheduled by end of day. Delivery times can be subject to change depending on the delivery route and...

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  • CAN AN ORDER BE RE-ROUTED TO A DIFFERENT ADDRESS ONCE IT HAS ALREADY SHIPPED?

    We do not reroute packages, as the vast majority of reroutes never make it to their final destination. FedEx may...

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help@bouqs.com
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